Lithium Imports Limited (“18650 NZ”) is committed to ensuring we operate in line with the Consumer’s Guarantee Act 1993. Our products are built to the highest possible quality and are designed to last a reasonable amount of time in accordance with the CGA.
If you believe any of your products are faulty from a manufacturers defect, we can offer a free repair. If a repair is not possible, we will replace the product. Lithium Imports Ltd reserves the right to choose a repair, replacement, or refund.
Lithium Imports Limited is not liable for defects arising from tampering and modifying software or hardware.
To process any repairs, warranty replacements, or refunds, we require evidence in the form of a video or photograph which clearly shows the product and the issue you are experiencing. If you cannot provide this information, you can return the product to be evaluated by our staff. If our staff are unable to find any fault, issue, or unintended behaviour within the specifications of the product, we will need to charge for labour costs at our standard hourly rate.
Due to the nature of lithium batteries, we regrettably cannot offer warranty on used, soldered or damaged products or damage resulting from misuse. Once batteries have been installed in a pack or application, they are considered to be used. As batteries are consumable products, a fair use policy is applied when dealing with returns and refunds. Batteries are designed to withstand an estimated number of charges and discharges as explained in its applicable datasheet.
Our warranty does not cover damages or defects caused by improper use, installation, soldering, or any other application of the Product in a battery pack or any other device. Lithium Imports Ltd (“18650 NZ”) is not liable for any indirect, incidental, or consequential damages arising from the use or application of the Product.
Lithium Imports Limited is not liable for any costs incurred from courier or postal services to ship products to or from our warehouse.
All warranty repairs/replacements will be dealt with on a case by case basis.
Please contact us directly at the first instance if you have any issues with any of our products. We are here to help!